Returns & Refunds Policy

Effective September 10, 2026

Because we sell alcoholic beverages for consumption, all sales are final once delivered. This policy explains the limited circumstances in which refunds apply.

Before Delivery — Cancellations

You may cancel an order for a full refund any time before it is out for delivery by contacting us at whitedovedist@gmail.com or by phone. Once an order is out for delivery it can no longer be canceled.

Missed Delivery Window

Missed delivery = refund minus a non-refundable $40 missed-delivery surcharge. If you are not present, cannot provide a valid 21+ ID, or are unable to lawfully receive your order during your scheduled window, we cannot leave the alcohol. Your order will be refunded minus a non-refundable $40 missed-delivery surcharge that covers the cost of the attempted delivery.

Refused Delivery

By law we must refuse delivery to anyone who is under 21, cannot verify their age, or appears intoxicated. In these cases the order is returned and the delivery fee is non-refundable.

Damaged or Incorrect Items

If an item arrives damaged, or you received the wrong product, contact us within 24 hours of delivery at whitedovedist@gmail.com with your order number and a photo. We will arrange a replacement or refund for the affected item at our discretion.

How Refunds Are Issued

Approved refunds are returned to your original payment method through Stripe, typically within 5–10 business days depending on your bank.

Contact

Questions about a refund? Contact us or email whitedovedist@gmail.com.